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Have a Quick Question?
Check the answers below for the most common questions about orders, customization, and shipping.
Yes! Most plushies can be customized in color, size, and small details. Just mention your preference at checkout or contact us directly.
Each piece is crocheted by hand, so made-to-order plushies typically take 1–2 weeks before shipping. In-stock items ship within 2–3 business days.
We use premium, toxic-free cotton yarns and hypoallergenic filling — soft, durable, and safe for babies and toddlers.
Yes, we ship worldwide with tracked delivery. Shipping costs and times are calculated at checkout based on your location.
If something isn’t right, contact us within 14 days of delivery and we’ll make it right. Custom pieces are non-refundable unless faulty — see our Refund & Returns page for details.
Spot-clean with mild soap and cool water, then air dry. Avoid machine washing and tumble drying to keep every stitch in shape.